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BA To Retrain 10,000 Cabin Crews

Posted in British Airways, Cabin Crew NewsNo comments

British Airways is to send its 10,000 long-haul cabin crew who look after premium passengers on new training courses, the airline has announced.

The news comes on the day that the carrier announced that the number of people flying in its premium cabins had slumped by 9.2% year on year.

A BA spokesman said: “The premium cabin training course is aimed at improving the levels of onboard service even further by giving our crews even greater skills. It looks at a wide range of customer service issues from the cabin environment but also takes quite a bit of the course by looking at the very best non airline industry standards e.g. five-star hotels, Michelin star restaurants, and also looks at how the very best companies engage with customers and make them feel appreciated.”

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