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My Emirates Cabin Crew Assessment Day

Posted in Cabin Crew Stories, Emirates Airline20 comments

Just thought I would share my experiences of what happened this weekend at the Glasgow Open Day. Because I have been through it, I know how nervous everyone gets and how you feel better if you know what’s going to happen, so here goes…….

I applied online back in September and registered for a Liverpool Assessment Day around that time…..I was a bit gutted that I didn’t receive an invite and I guess I sort of thought I would wait until another Assessment/Open Day in Liverpool or Newcastle But I received an invite for Glasgow and thought why not? I travelled down the Glasgow on the Saturday and stayed in a hotel on the outskirts. Before I went to bed I looked over a few things on the Emirates website and I knew from this forum there would be some scenarios. I thought about times I’ve given good customer service, times when I have had a difficult customer and times where I have being critised etc. Then went to sleep with a head full of knowledge!!!

I arrived at the Marriot hotel in Glasgow at about 8.30am (the day started at 9.00am) and there were already some girls there. You could tell who was there for the open day by the suits, CV’s and neck scarves!!! Everybody started sitting together and chatting straight away…..everyone is in the same position so don’t worry about being on your own.

About 9am the recruiters called us into a conference room and asked us to take a seat in rows in front of a screen. 2 English girls handled the recruiting process and they were so friendly and nice and had been working for Emirates in Dubai themselves. On the chairs were an information sheet about the cabin crew job…..pay, holiday, discounts, accommodation and things like that and there also a sheet we had to fill in about how we heard about the position. The Recruiters talked and showed us videos all about the job and Dubai. It’s quite an honest approach…they give you information without sugar coating it. They talked about everything from living in Dubai to company progression to the flights themselves. The most important part is that they said that Emirates had ordered many new aircraft I think possibly around 60 and many are the new Airbuses (double decker sort of planes) that take around 30 cabin crew to staff it. Due to this, over the next 10 years they were looking to double the number of cabin crew from 10,000 to 20,000. This was important as they made sure that we were all aware that we weren’t in competition with each other. If we ticked all of Emirates boxes they would take us all. This eased a lot of the pressure and you could stop thinking “Oh, that persons really good, they are gonna get the job”.

They also told us that because 60 people turned up that they could turn the Open Day into an Assessment Day. I think they were expecting a lot more people but this really worked in our favour. I think if it was just an Open Day they would have a quick chat, take our CV’s and get back to us. They asked us all to be available the rest of the day and if we were successful, Monday or Tuesday for a 2 to 1 interview which lasts an hour.

They had 2 tables set up at the front of the room and asked us to come up when we were ready with our CV’s, pictures and the marketing sheet they had asked us to fill in. This was informal just a quick question about something that was on your CV, like “you worked at so and so place, what did you have to do there?”. The recruiters were really friendly….asking how you were feeling and telling you not to be nervous. They asked you then to take off your shoes and reach above a poster that was on the wall behind them. Everybody could reach it and some people were quite small!! It doesn’t matter how you reach it…..on tip-toes or with one arm…. I think the height is 212cm. They also give you a sticker with a number and your name which is how you are separated into groups. After this, you obviously have to wait until everyone has been seen and this is the first of the waiting sessions!!! So again everyone was chatting in their groups waiting for the next stage.

The group was then split in half and each half went in at one at a time. You were split again into 2 groups of about 15. First of all in your group you are asked to stand up and say something about yourself. The other group are talking and doing the same task at the same time so you don’t feel like everyone has their eyes on you. You were asked in your group to come up with a movie, a name for the movie, a plot line, which 2 actors would play your lead roles and what kind of movie it would be. You have 10 minutes and then you have to present it back to the other group. It don’t think its important what you actually come up with just more about how you interact with each other and how you all come to decisions together. When this is done and you have presented back to the other group you are asked to wait outside. The recruiters stay inside and make a decision….they make all the cuts straight after the tasks so even though you’re nervous and just want to know they do it as quickly as possible. They will ask you back in and ask you if you’re not successful to please apply again in 6 months and ask you to collect the letter with your reference number on from a table. Obviously these letters are “Congratulations….” or “Unfortunately….” I think from this round they cut about 20 people.

The people who made it through were then split into 3 groups and given times to come back at in the afternoon. I went for dinner with some of the guys who made it through. Everybody got together really quickly it was so nice that everyone made friends straight away. Anybody whose 1st language is not English or hasn’t been to an English high school had to stay behind to take an English test. I didn’t take the test being from England but I do know it’s because all the training and the notes and text books is conducted in English in Dubai. There were about 5 people who took the test and I think only 2 people passed so I think it was quite difficult as the people who took the test all spoke excellent English and most actually had been working in the UK for many years. So it was surprising.

So after some lunch (even though I was too nervous to eat) we all returned at our designated times. Again it was a group scenario…..we were given 8 descriptions of passengers and asked to choose 6 to downgrade to Economy even though they had booked business class. Again it is to see how you interact with each other and support each other and I think most importantly all come to a conclusion you all agree with. During these group sessions a recruiter will walk around the circle just monitoring what is being said…..to be honest I didn’t even notice they were there. In this round the recruiters asked us questions such as “why did you pick this person over this person to be downgraded?” just to see how you justify and explain. The point of the exercise is that there are no right answers. They might say “Don’t you think you should of picked this person instead?” they are not saying you have got it wrong you just have to justify and think of all angles. And again you were asked to wait outside. They of course gave the other groups letters but our group was lucky and told us we were all through the next stage. I think this proves that they will in fact take as many people who are suitable – they have no limit. Thinking about the people who were unlucky I would advise other cabin crew hopefuls to not speak a lot and offer lots of good ideas…..the important thing is how you all interact not the actual information you decide upon. Wait and let people speak and make it clear that you are listen and don’t be afraid to re-centre the group if you feel they are wandering of the mark or too many people are talking. Offer encouragement to other members of the group and try not to disagree with other members, try offering alternatives. You will be surprised by who they cut because you were probably thinking that they were the most likely to be accepted. So everyone has a chance – just be yourself and smile!!

By this time it’s about 6pm, you’re all knackered even more so by the fact you’re nervous and shaking constantly. So we are sat all waiting for the next round and we have been advised that it can go on until 8 or 9pm. They call us all back into the conference room and advise us we have all made it to the final interview stage!!! We are all so happy and it’s unexpected as there is about 15-20 of us…….3 of them are guys. There are some cabin crew, some with customer service experience and some without. It goes to show that it really can be anyone and you just need to tick the boxes (NO ONE KNOWS WHAT THESE ARE!!!). But I obviously did tick them that day. They had invited more people back to the final interview than expected as they had to conduct the interviews over 4 days rather than 2.

We are then given a final interview pack….there is some forms to fill in and return at your final interview. You know the normal stuff…..name, address, passport number, schooling, employment etc. We are told there are some things that we need to bring to the final interview or send to London within a week. We need 1 full length professional photograph (you are also given a list of how to stand what to be wearing etc), 6 professional passport size photographs, 2 casual photographs (just make sure your not drinking, smoking, wearing inappropriate clothing. You can be with other people on the photos just not people the same age or sex as they need to be able to distinguish you easily), photocopies of your passport and highest schooling certificates. So guys in answer to the ever reoccurring question “do we need professional pictures?” – ONLY AT THE FINAL INTERVIEW STAGE. If you do need more time to get these things together you can ask but the sooner the better. After this we did a personality test answering questions like “It’s true I would rather be an architect that a counsellor” and then answer true or false. It was a bit weird really.

After this we were given times for our final interviews. We weren’t really given much information as to what would be asked only that it would ask three quarters of an hour to an hour and to be ready 10 minutes before. And then we were free to go……at 8.30pm!!! I was so tired and brain was fried from being so nervous and constantly on edge….I have never felt so worn out but I guess they are testing your stamina!!!

Luckily, because I wasn’t from Glasgow I manage to get my interview for the day after. And this is when all the questions I had revised came up. To me it feels as if they are trying to find out your work ethics, limits and views on customer service and how you receive and give criticism. The time flew past and I was out before I knew it!!! I have to admit I was relieved it was over….I could just breathe!!!

Just advice to everyone even though I know if wont make a difference is ……RELAX!!!! It really isn’t as bad or stressful or competitive as I thought it would be!! I stressed myself out with my nerves but I am proud of myself for getting this far and excited as to what possibly could happen……

I know I’ve written a lot but I feel this will help as you all know what will happen!! If you have any questions please let me know and I’ll try to help. I’m joining the rest of you in waiting for the golden phone call!!! I’m off to try and find a professional photographer now!!! Good luck everyone!!!

20 comments

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  1. Thank you so much! this will definitely help out a lot as i am nervous for my interview next Saturday. Any more ifo u think will be helpful for my interview pls send it to me via e-mail or post it up. Good luck to you and thanks again

  2. hi, do u mind me asking what the questions were for the final interview? I’ll be having my interview this monday and hopefully will make it.Thanx for the very useful and informative blog.

  3. Hi thank you so much for sharing your knowledge with us. I would like to find out more about the questions they ask at the interview could you please email me any and every information I need ?

    Thanks

  4. hello, very usefful info…..can u pliz send me your email add so i can get some help with an up coming interview in about a week or 2 pliz….thanx

  5. Thanx so much for your advice, indeed its of great help. I have my interview in Kenya on 13th Dec 2010, i hope i will pass now that i know what to expect during the interview.

  6. Hey great stuff u wrote I hv to say honest, I hv a assessment day cumin dis month da 19th do u remember da interview question u get asked? Wud b nice if u cud email me as dis is my second tym goin to final stage of the process n not making it to da interview. Cheers

  7. Thank u so much my interview is cuming up in 30dys I’m so nervous its my first time

  8. hello , i want to join the open day do i need to register for open day? or i can just attend?
    thank you

    VANGJUSH PRIFTI Reply:

    NO. U DNT NEED TO REGISTER. U CAN EVEN WITHOUT. ANYWAY U WILL DO THE REGISTRATION THE SAME DAY IF U WILL BE SUCCESFULL FOR THE ASSESMENT DAY AS THE WILL ASK U TO REGISTER IN ORDER TO CHECK BY URSELF THE PROGRESS OF UR APPLICATION .

  9. HELLO. I WAS READING UR MATERIAL IT IS REALLY HELPFUL TO CREATE AN IDEA OF WHAT IS GOING TO EXXPECT US. ALL I FEAR IN FACT IS THE ODEN DAY. IM GONNA HAVE MY O.D IN THESSALONIKI THIS WEEK BUT IM FROM ALBANIA SO IM GOING TO TRAVEL OUT OF MY COUNTRY AND I SEE THE PROCEDURE HAS A LITTLE BIT CHANGED LAST YEAR. WELL, I WOULD LIKE TO ASK U SOME TIPS ABOUT THE O.D ,I MEAN THE DROP OFF CV IS WHAT I FEAR MOST. WHAT SHOULD I SAY DURING MY PRESENTATIONAS I THINK THAT 3 MINUTES WILL BE DECISIVE IF I PASS OR NOT TO THE ASSESSMENT DAY. THNKK U

  10. Good day
    My friend did fail her assessment day today I’m so nervous my assessment day is only in April .Can a person be so nervous already .I just want to say thank u for the nice words.please do pray for me I want this bad

  11. got to the final interview any one know when do you get the golden phone call 3 week now someone please let me know thks

  12. Hi would u mind send me ur email so i can ask u some question regarding the assessment day which i have on the 04.04.13 plz…. thanks a lot

  13. Hi,
    Thank you a lot for your post and I find very useful. If possible, can you please kindly send me the questions they you were asked during the recruitment so I can have preparation for my interview on 21 april 2013?

    Much appreciated!

    Best regards!

    -Van.

  14. Hi, please could someone send me questions they ask you on final interveiws just to get prepared if I make it past the assessment day on 29/06/13. Thanks

  15. Hi There!

    Thank you so much for this informative post! I was so nerous thinking about the open day and after reading this I feel more relaxed. I am planning to travel for the open day.

    I was wondering would it be possible for someone to advise me of/send me the questions they asked on your final interview…apart from trying to make myself believe in PMA that I would be sucessful and make it to the final interview I was just wanting to prep as much as possible….just in case!

    Many Thanks! :)

  16. Hi thank you so much for this!! it really helps! I go for my open day in Johannesburg in August..really nervous and excited!

  17. Hello, thank you for this post. I was so nervous before. Also I have a question.. Do all the girls have to be skinny? Because I’m not, but I’m not fat either. My BMI says that I’m normal. I’m worried that my weight would be an issue..

  18. hey, can anyone please update me when exactly are the recruiting team of emirates coming to kenya or tanzania, the last they came was in 2009, i really wish they come in 2014. Its my dream job.

  19. Hello thank you for all the information. I would like to ask you about the true and false test? What is all that about? Secondly I would like to ask does the recruiters keep looking at you? What kind of questions were asked at the final interview? During the group discussions how did you make toes elf stand out from the rest in the group? What did you do?

    Thank you

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